SOLUTIONS
Outreach OptimizationWho in your organization is responsible for consumer, member, or patient experience?
Everyone. Every day. All the time.
Whether you’re sending a benefits letter or designing a portal – every interaction is either a risk or opportunity, contributed to by folks far and wide in your organization.
We will help you:
Review current channels and content for health literacy, accessibility, and engagement.
Evaluate content formats, development process, analytics, and user feedback.
Identify gaps and opportunities in current strategies and processes and provide actionable feedback and recommendations.
Facilitate training on plain language, health literacy, and accessibility standards