Six Words that Will Define Healthcare in 2023

2023 for Managed Care and Health Care Organizations

We’re leaning into 2023 predictions with six nouns that we think will chart the course for managed care and health care organizations in 2023:

Literacy.

The days of acronyms, jargon, and complicated explanations are over. Organizations that want to improve outcomes and achieve health equity will emphasize health literacy this year.
(Source: The Tennessean)

Accountability.

If you can’t measure it, you can’t improve it. NCQA’s proposed HEDIS measures on the effectiveness of screenings for social determinants of health will help states and plans improve how they hold health care organizations accountable. (Source: Patient Engagement HIT)

Technology.

You lose some, you win some. This year, health payors and organizations will revisit poor performing health portals cobbled together as interoperability MVP’s. Increased proliferation of technology and app-based solutions, like Unite Us, will continue helping close healthcare gaps. (Source: Fierce Healthcare)

Pressure.

From PHE Unwind to revised CMS Quality Measures, Medicaid and Medicare Advantage Plans will be under unprecedented pressure to provide continuous, quality care.
(Source: CBS and Future Healthcare Today)

Accessibility.

New DOJ action on the ADA will define website accessibility standards for the first time. Health care organizations must up their game or face considerable risk.
(Source: BOIA)

Experience.

We can give you 15.1 billion reasons why health plans will invest and prioritize consumer experience in 2023. Consumer experience metrics have always been around, but CMS’ new Stars methodology makes customer experience performance even more important.
(Source: McKinsey & Company)

Are these on your radar for 2023?