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If managed care is the quarterback of patient care and hospitals are the special teams, providers are the running back, tight end, safeties, and both lines.  All that to say: the closest and most critical to patient outcomes.

In our experience, providers work within remarkable constraints that impact patient engagement well beyond the point of care. 

Think of the last time you went to the doctor.  The interaction itself was likely a great experience, particularly if you’ve had a long term relationship with your provider. All the other things that go into that visit – searching the website, using the health portal, interacting with reminders via text, phone, and email, appointment and office wait times, receiving and paying a bill – these all put patient experience at risk.

We work with providers to optimize all points of contact and uncover opportunities to deepen patient relationships.